BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20250212T170000Z DTEND:20250212T190000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Keep Calm & Carry On: De-escalating Difficult Situations & Agitated People DESCRIPTION:Let's face it\, human beings can be messy. We all have our good days and our bad days\, but sometimes a bad day can get really bad. This can be complicated or even caused by problems like situational stress\, uncomfortable feelings\, ineffective coping skills\, a medical condition\, substance use\, or mental health concerns. When one of our employees is having a tough time\, it can show up on the job. And if that employee becomes agitated\, for whatever reason\, it can pose real challenges for their co-workers\, especially their supervisors.\n\nThis virtual training is geared toward the supervisor who wants to explore:\n\n\n what agitation can look like on the job.\n the value of de-escalation\, such as protecting productivity\, safety\, liability and company image\, as well as preventing repeat episodes.\n 5 steps to de-escalation.\n applying what we learned to realistic situations that can happen in any workplace.\n\n\nCertificate of completion will be available for download following completion of the survey. X-ALT-DESC;FMTTYPE=text/html:

Let&rsquo\;s face it\, human beings can be messy. We all have our good days and our bad days\, but sometimes a bad day can get really bad. This can be complicated or even caused by problems like situational stress\, uncomfortable feelings\, ineffective coping skills\, a medical condition\, substance use\, or mental health concerns. When one of our employees is having a tough time\, it can show up on the job. And if that employee becomes agitated\, for whatever reason\, it can pose real challenges for their co-workers\, especially their supervisors.

\n\n

This virtual training is geared toward the supervisor who wants to explore:

\n\n
    \n
  1. what agitation can look like on the job.
    2. \n
  2. the value of de-escalation\, such as protecting productivity\, safety\, liability and company image\, as well as preventing repeat episodes.
    3. \n
  3. 5 steps to de-escalation.
    4. \n
  4. applying what we learned to realistic situations that can happen in any workplace.
    5. \n
\n\n

Certificate of completion will be available for download following completion of the survey.

\n LOCATION:Virtual Training course through Zoom. UID:e.1186.13132 SEQUENCE:3 DTSTAMP:20260420T020709Z URL:https://business.westervillechamber.com/events/details/keep-calm-carry-on-de-escalating-difficult-situations-agitated-people-13132 END:VEVENT END:VCALENDAR